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A Barcoding solution is never just a piece of hardware: This is the heart of Barcoding’s Process, People, Technology (PPT) philosophy.

First, we work to understand our clients’ businesses—their workflows, people, cultures, and goals—and then we discuss the types of technology available to fit their needs.

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In-vehicle Connectivity Solution Fuels Mirabito Success

Written by Barcoding, Inc.

September 2021 | 5 min read
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Barcoding, Inc., develops a secondary level of connectivity for Mirabito Holdings, Inc., to reduce potential lost revenue and increase customer service.

BACKGROUND

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CHALLENGES

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SOLUTIONS

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Our communication structure is 100 percent enhanced due to our new wireless environment. It has greatly impacted our overall efficiency, customer relations and employee relations because for the first time, our employees who for the longest time felt segmented from our home office, now have direct lines of communication and feel a part of our interior corporate network.
Eric M. Bunts
Chief Information Officer (CIO), Mirabito Holdings, Inc.

RESULTS

By deploying the solution in each truck and having the mobile network in place, Mirabito now has around-the-clock communication with its administrative and delivery staff, improved billing efficiencies and increased data accuracy while also increasing employee and customer satisfaction.

“Our communication structure is 100 percent enhanced due to our new wireless environment. It has greatly impacted our overall efficiency, customer relations and employee relations because for the first time, our employees who for the longest time felt segmented from our home office, now have direct lines of communication and feel a part of our interior corporate network,” Bunts explained.

The solution has also created billing and receivable efficiencies. Previously, Mirabito was unable to fully digitize deliveries or capture customers’ electronic signatures, which resulted in the need for billing information to be recorded manually on paper and then mailed out. Now with the digital network, Mirabito is able to reduce billing time from three days to four hours and reduce mailing costs by more than $65,000 per year.

We’ve been able to fully digitize our deliveries and have complete access to accurate information that’s synced in real-time. Previously the drivers would make a delivery, they would manually document it- some information would be digital while other parts would be in paper form, which would have to be mailed back to the home office- before Mirabito could bill the customer. This process took multiple days, cost $65,000 per year in mailing and was prone to human error. Our drivers can now send the data back to the home office as soon as he/she completes the delivery and we can bill the customer directly.
Eric M. Bunts
Chief Information Officer (CIO), Mirabito Holdings, Inc.

As a result of increased connectivity, Mirabito is able to better serve its customers while saving time and resources by providing a more connected workflow.

Bunts concluded, “We strive to make our drivers more efficient, accurate and connected. This solution enables them to have a constant data flow between their truck and headquarters, which ultimately makes it easier on them to be able to get the route done faster and gives them an opportunity to service additional customers. We’re not only improving our employees’ experience, but also our customers’ experience as well as their overall customer satisfaction. It’s definitely a win-win for everybody.”

Download the full case study here.