Barcoding’s First Innovation Champion Award Recipient is Connect, Inc.

Barcoding partners with Connect, Inc. to deliver its Mobile Systems Intelligence (MSI) solution as part of Barcoding’s StayLive Services™. Together, we not only help keep Barcoding customers up and running, but we also help ensure their frontline mobile device users have an optimal experience on the job.

Mobile Systems Intelligence and StayLive Services

Connect’s MSI is a completely automated digital service that monitors, captures, and diagnoses system anomalies that can affect speed and performance of apps and devices. With always-on monitoring and one-click mobile user reporting, MSI enables IT teams to capture comprehensive, real-time, end-to-end data on events that can impact mobile workforce user experience.

On the IT side, there’s no need to struggle to piece together a whole picture using just scraps of available data, user reports, and approximate timelines of events. Problem capture and automated root cause analysis mean the team can move faster toward data-driven problem-solving instead of wasting time with typical troubleshooting methods.

Maybe best of all, MSI enables this capture without requiring a human-to-human exchange. So frontline mobile workers get the satisfaction of immediate reporting and don’t have to worry about lost productivity or manual processes. They simply click a button on their device, and data is automatically gathered and delivered to IT.

And always-on monitoring means that, even when issues aren’t reported by users, MSI can identify network issues that could lead to delays, downtime, and lowered productivity.

“Plenty of service providers can help customers deploy devices and software. Barcoding’s boldness in choosing to deliver exponential value and new levels of visibility by folding together our MSI and their IntelliTrack offerings paves the way for even greater innovation going forward.” —Shari Christofferson, President, Connect, Inc.

Congratulations to Connect, Inc., winner of Barcoding’s Innovation Champion award! You’re a world-class partner and you play an integral part in helping us improve customers’ efficiency, accuracy, and connectivity. We can’t wait to discover what we can achieve together next!

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