Better Customer Experience Starts with Better Worker Experience

Now that we’re almost closing in on 2023, we can probably admit old challenges are becoming more apparent in our day-to-day operations and they are also merging with new challenges brought on by recent events. You know the ones; no further explanations are needed. We are constantly trying to meet quotas, handle labor shortages and all while trying to keep our customers happy.

Retaining our front-line workers is essential, because depending on factors like temp workers, training, and certifications, the cost to replace workers can easily hit 7 figures. With rising consumer demands, there simply isn’t time (and budget) to keep hiring.

It's Time to Invest in Technology: Dispelling Rumors

At Barcoding, we believe in PPT (people, process, technology). In this instance, a sound digital strategy can improve the lives of the people and the processes they have in place. Often, we hear the rumors that automation is here to kill jobs for the common workers, but automation is just a tool. It has no diabolical agenda, and its only purpose is to, well, automate-to make things easier for the workers by automating some of their tasks.

When you’re still paper-and-excel'ing your way through projects, you’re wasting time and energy plus archaic practices like that breeds frustration in an already hectic environment.

Investing in the right technology for your workers can ease many of their day-to-day burdens and help them be more efficient, accurate and connected.

The Work Force Will Soon Be Mostly Filled with Millennials and Gen Z

There was a time when workers show a common fear in new devices and technologies, so we feel it’s best to stick to the “tried-and-true” processes. However, the workforce is starting to see a younger generation fill in and they were born and bred with technology running through their veins. And they will be demanding technology that can improve their workday.

Mobile devices outshine consumer devices when in comes to performing in DCs and warehouses or customer-facing environments, however they are built to mirror a lot of similarities to the common smartphone, allowing minimal learning hurdles. As Android is also the platform of choice, there will be an array of apps that can boost productivity, visibility, and compliance.

Honeywell CT30 – New Technology that feels Familiar

The CT30 XP is rugged to live in a warehouse environment but has the familiarity of high-end mobile phone. Combined with powerful Honeywell software such as Operational Intelligence, Smart Talk unified communications and Smart Pay contactless payment, it provides the ideal platform on which users in retail, healthcare and delivery can build effective solutions. And the most important part is we believe the CT30 can future-proof your operations by delivering the return on investment required by serious businesses. The product leverages the latest processor and memory technology for years of high performance with guaranteed support from Android 11 to at least Android 13 and committed support for Android 14 and 15, subject to feasibility.

Putting health first in healthcare

But where the CT30 truly shines is in healthcare. Nurses already have too much on their plate, now add manual data entry, note-taking tasks or a heavy device to lug around and you can see how this will erode not only their day-to-day, but also patient experience in general.

And the best part, our PBT (Patient Belongings Tracking) app works with the CT30, further enhancing operations. Combined with fast, all-day access to comprehensive patient and therapy information; intuitive voice, text, and video communications, this is a device our heroes need AND deserve.