Webinar: Bringing Your Continuous Improvement Program to Life
At the epicenter of this Operational Assessment is the customer. The customer is the primary focus—it’s not that the customer is always right; it’s that the customer is everything. Every organization needs to understand how their customer defines value; the customer stimulates the demand for a service/product; the customer defines the requirements; the customer evaluates the results. Optimize all areas within your supply chain to deliver customer value.
This webinar will focus a very specific example that you will be able to apply to your organization to deliver value to your customer. Topics covered:
- What is Continuous Improvement?
- How to define customer value?
- What is waste within delivering product/service to your customer
- Value Stream Process Mapping
- Increased Value to Customer of New State
o Current State
o Utopia State