Millennials Are The Future… Are Your Logistics Operations Ready For Them?
With millennials currently making up around one-third of the workforce and looking set to account for three-fourths of the workforce by the year 2025, suppliers that want to remain relevant need to make sure they master the best ways to work with this group of people.
One thing that sets this generation apart is the incredibly rapid pace at which information is shared. They seek real-time information for decision making, and every firm should review its organizational capabilities with this in mind.
What is important to millennials? First and foremost, they crave positive feedback much more than monetary rewards. They are also highly concerned about ethics, so supplier conduct is of the utmost importance. They also favor short meetings and quick emails over long business lunches. It’s important to keep them apprised of what is going on at every moment. Provide regular updates, and allow them to access information about operations in real time on their own as needed.
Constant Availability And Rapid Responses
Many businesses will find that millennials operate on a 24/7 work cycle thanks to handheld devices, so speedy replies are crucial. In addition, suppliers must be prepared to offer innovative solutions and ideas. Don’t be surprised when they ask for changes or challenge the status quo, and be prepared to provide a workaround while better solutions are bring implemented.
You should also be ready to provide references for similar projects or business types you’ve worked with in the past. One of the best approaches that can be taken with this generation is to under-promise and over-deliver. Pleasantly surprising clients can go along way toward securing repeat business and cultivating long-term relationships. You’ll want to build trust and loyalty, just like you would with any other type of client. Above all, however, suppliers that want to stay afloat with the next generation of clients need to focus on transparency and real-time data.