Family Respiratory & Medical Supply Deploys a New Billing and Inventory Control Solution

Summary: Family Respiratory and Medical Supply Corporation, Inc. is a full-service durable medical equipment (DME) and oxygen respiratory supplier. Founded in 1990, the company is one of less than 100,000 providers nation-wide, and in the top three percent in billing, that specializes in in-home oxygen CPAP (continuous positive airway pressure) and BiPAP (bilevel positive airway pressure) products and services. Also the preferred provider for nine contracted patient care facilities and hospitals in the area, Family Respiratory helps with the patient discharge process by offering products and services that extend facilities’ care into the patient’s home. The full-service respiratory and home medical equipment company operates three locations— Baltimore, Glen Burnie, Md., and Felton, Del.—and has been accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) since 1995.

Background: Family Respiratory & Medical Supply Corporation, Inc., is a full-service durable medical equipment and oxygen respiratory supplier in the top 3% of the country in billing.

Challenge: The company needed an equipment tracking, inventory and billing solution that could meet stringent federal and state regulations, and improve efficiencies to achieve maximum growth potential.

Solution: A mobile proof of delivery (POD) solution from Barcoding, as part of a new billing and inventory control system, along with Intermec CN50 mobile computers.

Result: Real-time inventory accountability with error ratios of .001 or less, reduced receiving time by 80-85%, and cut paperwork by 90%.