World’s Largest Equipment Rental Company Goes Digital in Fleet Operations

United Rentals partnered with Barcoding, Inc., and Samsung for a custom mobile solution to transform delivery processes.

Background: United Rentals, the largest equipment rental company in the world, relies on a complex fleet management system.

Challenges: Delivery operations for United relied on manual, paper processes. Since the processes were largely manual, the resulting time delays and other inefficiencies impacted productivity.

Solution: The Barcoding team offered advice and research to better inform the proper hardware and software implementation choices. The team chose to refresh from expensive, enterprise mobile handhelds to Samsung S Series devices running Android applications.

Results: Barcoding’s solution enabled the United Rentals team to become more efficient by increasing data accuracy, cutting down the time spent on administrative tasks, like invoicing, and improving delivery times. As a result, customer satisfaction also rose.

“The Barcoding team came in and took a very complex series of tasks, implementation events all with varying dependencies, and they were able to find solutions and help us see a clear path and guide us through it.”
―J.R. Taalman, Director of Central Operations Strategy, United Rentals

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