Online shopping has drastically changed our lives over the years—the days of having to go to a brick and mortar store are over. While consumers can happily receive packages at their door, retailers need to be smart about delivery options.
The largest impact on home delivery occurs at the point of order, so retailers need to consider their options wisely. Low cost delivery routes have the greatest delivery density, so rather then determining how to deliver products, give the consumer the choice.
Retailers could even offer specific delivery times and offer discounts for choosing green options, such as when other deliveries in their area need to be made. Using fleet management software, retailers can carefully track and monitor where their fleet will be.
Premium and expedited shipping are value added services, and should be treated as such. By adding delivery appointment scheduling to the online ordering process, delivery density will improve, as will consumer experience. As more companies offer scheduled deliveries, we’ll also see reduced costs and increased revenue—it’s all about maximizing your route against cost.
Do you think offering delivery scheduling options at the point of order will help increase efficiency and customer satisfactions? Personally, I would love to be able to choose what day and time my package was delivered. Share your thoughts by commenting below, or on our Facebook or twitter pages.