Device Management

Definition of Mobile Device Management

Device Management allows you to optimize the performance of your devices, this helps you keep them up and running more efficiently while lowering the total cost of ownership and decreasing support costs by centralizing the help desk for device related issues.

Lessen the Device Management Burden with Remote Monitoring & Troubleshooting

While enterprise mobility has transformed many companies, building a strategy for long-term success requires proper management of the mobile devices in the field. Many companies have realized too late that they have no way of keeping track of all of their deployed devices and when problems arise they are difficult to solve globally. Wireless device management enables companies to track and manage their fleet of mobile devices and solve troubleshoot problems quickly, efficiently and securely from a centralized location - or outsource these functions to a third party.

Barcoding Inc. provides wireless device management software that improves performance, security and simplifies support for new or existing hardware. Barcoding provides a variety of solutions that bring device control to the edge of your enterprise.

Problem/Business Issue that it solves

Companies are constantly striving to provide their workers with the right tools necessary to perform their job, this includes giving them access to information through the use of mobile computers and other devices. Whether it’s inside the four walls in the warehouse or retail floor, or outside with service technicians or traveling nurses, having access to critical information and being able to communicate instantly enterprises across industries are improving the speed of business and customer satisfaction levels while reducing costs.

One of the greatest costs with deploying mobile computers, printers, and other devices is absorbed by your IT department. The increase of staffing requirements and costs needed to adequately track mobile computers that are constantly on the go, as well as support the various software applications installed should be considered prior to a mobile device roll-out.

The simple act of updating a version of an application can ripple into hundreds of hours of time spent locating and updating devices. If a user’s device is malfunctioning, the device must be brought into your IT department — a costly effort considering the hourly cost of the mobile worker and your IT support staff. It is a simple fact that the costs associated with the operational day-to-day management and support of mobile computers can far outweigh the associated capital costs — often eroding the financial benefits that drove the enterprise to implement mobility.

And in addition, an already over-tasked IT department can end up over-burdened with lower level administrative tasks that take time away from more crucial IT business initiatives.

How to best solve it

With a robust device management application your IT staff will be able to easily manage the deployment and day-to-day support of mobile devices. Barcoding offers the services to have us remotely manage your devices and become an arm of your IT staff, or to train your IT department on how to use a device management package.

Features & Benefits

Help Desk Tools: Login to a users device to see exactly what they see. Even better, take control of the device remotely troubleshoot and fix their device
Device Provisioning: Automatically deploy software and data to devices in the field in real-time over any network
Asset Management: See which devices are located where – how many are deployed, in need of repair, and how many are in transit
Data Sync: Synchronize data between mobile devices and your servers seamlessly
Diagnostics: Use diagnostic tools to automatically troubleshoot issues, even catch problems before they happen
Reporting: Custom and pre-built reports can be generated to view:

Deployments
Device activity
Device Downtime
Program Usage Reports
Program Deployment reports

CRM: Generate & Track cases directly into your CRM system
Device Imaging: Create an image of each device so you can easily install applications, set network configurations, even upload a user’s customized wall paper and settings after a device is brought in for repairs

Where is the ROI?

The ROI on a device management application can be realized the first time your IT staff is able to troubleshoot and fix a device without having physically touch the device. From one central location, your IT staff can manage the devices in their room, down the hall, and across the country pushing out software and firmware updates, managing users and applications, and troubleshooting. No longer do they have to travel to do remote support. Additionally, you can keep tabs on all of your devices, seeing which applications are being used most often, track breakage reports of which devices are out of service most frequently, and make informed business decisions down the road.

Documents

Reducing the Cost of Mobility (White paper)
Managing the Mobile Edge (White paper)

To learn more about our device management solutions refer to the menu on the right.

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