About Odyssey Software

Founded in 1996, Odyssey Software, Inc. is a recognized leading provider of enterprise-class remote device management solutions for all Microsoft Windows Mobile for Pocket PC- and Windows CE-based platforms. The company’s Athena Device Management Suite provides all of the essential elements needed for effective remote management of mobile technology: security and access control, device discovery, device health monitoring, interactive troubleshooting and repair, remote control, application provisioning, and logging.

Odyssey Software Offerings

When it comes to deploying a mobility solution, managing remote devices and users can produce a whole new set of challenges for IT professionals. The Athena Device Management Suite by Odyssey Software makes sure things never get out of control. Athena enables IT professionals to reach down interactively to devices in the field to provide new applications, software updates, support, training, trouble-shooting, and fixes. IT professionals can actually view and interact with a remote user's device, so they can quickly diagnose and solve a problem.

The Athena Device Management Suite produces very rapid return on investment (ROI)-in as little as six months-with a whole range of significant economic benefits, including lower administrative costs, minimal downtime, and enhanced end-users' satisfaction and productivity.

Barcoding Inc. and Odyssey

Barcoding Inc. partners with Odyssey when installing wireless infrastructures to aid your IT department in managing wireless devices from one central location.

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Featured Odyssey Product

Athena Help Desk Pugin

Problem

A number of users are complaining about problems with their application. This particular application had just been updated but not everyone is experiencing the problem, just a handful, and at different locations.

Solution

IT support uses the Help Desk Service to first check to see if everyone has an association to an access point; they do. Next, IT support uses the Help Desk Service to interrogate the affected devices for file and system information and compares them to devices that are not experiencing problems. They discover that the affected devices have older files that are causing the problem. Moments later the proper files are sent to the affected devices; problem solved – in minutes not days.

Odyssey Athena Software

The Help Desk Plugin for the Athena Device Management Suite is designed to provide IT and help desk support personnel with the tools to remotely take corrective action on a device at the system, file and device-side network level. In addition, the Help Desk Plugin allows for planned or ad hoc logging of details on device information and device health to anticipate problems before they occur and apply proactive measures to help eliminate expensive downtime.

Operational Benefits:

Significantly reduces the time to diagnose problems during help desk calls
Reduction of time to problem resolution
Scheduled or ad hoc logging of device information can predict issues before they happen
End-user experience’s are improved dramatically
Flexibility in paths to problem resolution

Cost and Revenue Benefits:

Reduced time to problem resolution helps keep support costs down
Reduction in devices returned “problem not found” helps reduce the number of devices needed in a replacement pool
Devices fixed without requiring a swap saves in shipping and handling costs
Project ROI’s improve as user adoption and satisfaction rates increase
Total help desk and IT support costs reduced by as much as 35%

Product Attributes

File Management – Remotely manage and access device file system
System Management – Device system info and system functions
Device-Side Network Management – Device network adapter info and statistics
Logging – Scheduled or ad hoc logging of device health information and statistics

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