       
Service Call - Support
All original purchases of Barcoding’s Commercial-off-the-Shelf products include 30 days of software upgrades and support. Thereafter, support may be purchased in one-year increments, which will ensure that you receive continued Technical Assistance as well as Product Patches and Minor Release Upgrades.
Barcoding Inc. offers two levels of support, Preferred and Preferred +. A description of the services offered under each of these Support Agreements can be found in the following chart.
 |
Service Call -Support Options |
|
| |
Level of Support |
Preferred |
Preferred + |
Annual
Cost |
20%
of Software Licenses |
25%
of Software Licenses |
Email
Support |
No Charge
(One Authorized Contact) |
No Charge
(Two or More Authorized Contacts) |
Telephone
Support |
No Charge
(One Authorized Contact) |
No Charge
(Two or More Authorized Contacts) |
Remote Desktop
Support |
No Charge
(One Authorized Contact) |
No Charge
(Two or More Authorized Contacts) |
Product Patches and Minor Release Upgrades |
|
|
Support
Hours |
8:30 a.m. - 5:30 p.m.
Monday-Friday EST ** |
8:30 a.m. - 5:30 p.m.
Monday-Friday EST ** |
Response
Time |
Within
12 Hours |
Within
2 Hours |
After Hours
Support |
Billed at $125
Per Incident |
Billed at $125 Per Incident
(Only Charged for Calls Prior to 7:00 a.m. or after 7:00 p.m. EST) |
| ** |
Depends on availability of resources. If a voice mail is left, the call will be returned within the Response Time of your Support Agreement, which may include the next business day. Preferred + Members have precedence during resource prioritization. |
|
|
|
|
|
|
 |
Call Now: 888.412.7226
Receive FREE support for 30 days on all purchases.
Contact us for a complimentary evaluation of your needs. Our sales team will
answer all your questions
about inventory control and
automatic data collection.
|
