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CaptureSoft Service Call - Gatekeeper
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Service Call - Support

All original purchases of Barcoding’s Commercial-off-the-Shelf products include 30 days of software upgrades and support.  Thereafter, support may be purchased in one-year increments, which will ensure that you receive continued Technical Assistance as well as Product Patches and Minor Release Upgrades.

Barcoding Inc. offers two levels of support, Preferred and Preferred +. A description of the services offered under each of these Support Agreements can be found in the following chart.

Service Call -Support Options
 

Level of Support

Preferred

Preferred +

Annual
Cost

20%
of Software Licenses

25%
of Software Licenses

Email
Support

No Charge
(One Authorized Contact)

No Charge
(Two or More Authorized Contacts)

Telephone
Support

No Charge
(One Authorized Contact)

No Charge
(Two or More Authorized Contacts)

Remote Desktop
Support

No Charge
(One Authorized Contact)

No Charge
(Two or More Authorized Contacts)

Product Patches and Minor Release Upgrades

blue_check

gold_check2

Support
Hours

8:30 a.m. - 5:30 p.m.
Monday-Friday EST **

8:30 a.m. - 5:30 p.m.
Monday-Friday EST **

Response
Time

Within
12 Hours

Within
2 Hours

After Hours
Support

Billed at $125
Per Incident

Billed at $125 Per Incident
(Only Charged for Calls Prior to 7:00 a.m. or after 7:00 p.m. EST)

** Depends on availability of resources. If a voice mail is left, the call will be returned within the Response Time of your Support Agreement, which may include the next business day. Preferred + Members have precedence during resource prioritization.
 
   
Service Call - Release Notes
 
Release Notes

Release Notes

For detailed information concerning the revisions made in each release of the Service Call software, please read the release notes page.

Release Notes

 
   
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For Further Information

Contact us for a complimentary evaluation of your needs.

Call Now: 888.412.7226

Our sales team will answer all your questions about inventory control and automatic data collection.

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