CaptureSoft™ Service Call - Release Notes
Versions 2.7.1
In August 2004, Version 2.7.1 of Service Call was released. It offers several new features, which you will find described below:
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Creation of Multiple Appointments
This feature enables the user to schedule more than one appointment per day for any given customer. This action can be accomplished using Scheduler or directly on the Technician's handheld device.
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Ability to Track Time
This new version offers the ability to track the amount of time a Technician spends at a customer location. This can be accomplished on his handheld device using one of the following two methods: |
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While at his appointment, the Technician enters his start time and end time |
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or he enters a quantity of time, such as 2 hours. |
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Following synchronization, the time entered can be seen using Gatekeeper while reviewing invoices. In addition, it can be used with QuickBooks to monitor an employee's time as well as serve as a billing tool for invoicing customers for actual time spent on site.
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Reuse of Previously Created Invoices
This feature is truly a time saver for those Technicians who visit a customer on a regular basis to perform the same services, such as a monthly maintenance check. Rather than creating a new invoice that is identical to the invoice created on a previous appointment, the Technician has the ability to copy an invoice from the customer's History screen.
Please Note: The Technician must select the invoice to copy from the customer's history prior to creating a new invoice. If the Technician begins to create a new invoice and then elects to copy a previously generated invoice, he will lose the items entered. He can, however, copy a previously generated invoice and then add new items to it, if necessary.
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Auto Install Tool
This feature simplifies the process of upgrading Service Call by automatically ensuring, upon synchronization, that each handheld device has the most recent version installed. By integrating this tool into Service Call, Management's concern over field consistency and upgrade implementation is eliminated. |
Version 2.7.1 offers enhancements that have not only been requested by many of our customers, but which also serve to streamline field operations even further. Service Call enhancements will be made as new features are identified, therefore, your feedback and comments are greatly appreciated.
If you need further Technical Support about the features found in this newly released version, please contact Barcoding Inc. at 888-412-7226. You may also send an e-mail to info@barcoding.com.
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