Field Service Solutions

Know the Difference, Make a Difference

Compared to office, factory and warehouse environments, automating field service operations is different. Successful field service automation takes much more than fitting enterprise application screens on handheld computers and finding batteries that will last long enough to complete the shift. Successful systems must be developed from the ground up to meet the needs of the mobile worker and environment – from the user interface to the communication method to the ruggedness and ergonomics of the devices.

Field service automation is different – but it doesn’t have to be difficult. If you understand what mobile workers need, you’ll create a system that improves accuracy and efficiency in the field and in the office. With capabilities such as push-to-talk technology and the ability to edit service calls in real time, Barcoding will take your field service reps to a new level of productivity. With more than 500 completed mobile projects, Barcoding Inc. understands what it takes for field service automation success.

Popular Field Service Hardware and Software

	Motorola MC70 Designed to withstand all-day everyday use in nearly any environment, this rugged compact device delivers true anywhere anytime wireless WAN/LAN/PAN voice and data communications, including superior voice functionality, data capture and the power to run nearly any application. Product Info		Intermec CN3 Designed to meet the needs of workers performing mission-critical tasks in transportation, logistics and field service, the CN3 mobile computer delivers a powerful combination of communications technologies in a compact, rugged package. Product Info
	LXE MX7 The MX7, LXE's flagship rugged handheld computer, is the ultimate productivity tool for the warehouse. The MX7 is in use at facilities all around the globe, from the U.S. to the Pacific Rim. The MX7 handheld data collection terminal is the choice of many of the world's most successful supply chains.		Datalogic Kyman The Kyman™ rugged mobile computer is designed to survive demanding environments and provide ergonomics that reduce operator fatigue. A sturdy outer case with overmold protection ensures reliability and robustness. Kyman™ resists harsh environments, multiple drops, strong shocks, repetitive tumbles and freezing temperatures.

	CaptureSoft™ Service Call Service Call is a software application that allows your service reps to view and update customer information, and service tickets, on mobile data collection devices while in the field. It is comprised of three separate elements: Service Call for Windows Mobile devices, and Scheduler and Gatekeeper for the office computers. Service Call is your all-in-one field service software solution. Product Info
	Apacheta ServiceACE™ ServiceACE is a mobile field service management application that allows service-driven companies to streamline their mobile workforce operations and capture new service revenue opportunities. ServiceACE enables field service organizations to evolve from a cost center to a strategic asset by helping them improve productivity, fix problems right the first time, meet schedule commitments and open new avenues to revenue generation. Product Info

See the Whole Picture

At Barcoding Inc., we want to provide more than hardware, software, and service. We want to give our customers perspective. We’ve developed extensive resources to help people learn about Mobility and its applications, capabilities, and limitations. Please, take a moment to read through our case studies and white papers to learn more about field services.

Case Study - Savage Consulting

In September 2004, Savage Consulting implemented Service Call, a complete package for service-related industries that consists of desktop and mobile software for Pocket PC devices. With this field automation tool, productivity in the field increases and data entry is reduced through Service Call’s synchronization with QuickBooks®. This easy-to-use product streamlines a company’s entire operation from Dispatcher to Technician to Accountant.

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